# Order details

###### Purchase orders paid with Ratepay's payment methods provide additional tabs.

## Item management

You can process purchases via the tab *"Item management"* in the order details. This is where you can find the *"Shipping/Cancellation"* and *"Returns"* tabs.

### Capture

To report shipping of items ...

1. Open the tab Shipping/Cancellation
2. Enter the quantity of items to be shipped into the first column
(optional; otherwise all will be canceled)
3. Use the button Send selection


![](/assets/order-details1.aa25265b749e7ea14991de7dc31efc879dadcda4b90331e3f1f6443428f88215.ff04ceaf.png)

Check the column Shipped to see the quantity of individual items already been delivered.

### Cancellations

Remove individual items or cancel entire orders as follows:

1. Open the tab Shipping/Cancellation
2. Enter the quantity of items to be removed into the first column (optional)
3. Use the button Cancel selection


![](/assets/order-details2.aa25265b749e7ea14991de7dc31efc879dadcda4b90331e3f1f6443428f88215.ff04ceaf.png)

Check the column Cancelled to see the quantity of individual items already been processed.

### Goodwill refunds

To settle a credit memo, proceed as follows:

1. Open the tab Shipping/Cancellation
2. Use the button Add reduction
3. Specify the amount in euros and confirm
4. Use the button Send selection
Until that point you can cancel the credit by using the button Cancel selection.


Due to limitations in Shopware credits/refunds will be sent without VAT.

![](/assets/order-details3.c57afedfa7bca99873d53752a7d912b440f79082afb5ee6e32dcc7ac332ff805.ff04ceaf.png)

### Returns

If items are returned to you, do the following steps:

1. Open the tab Returns
2. Enter the quantity of items into the first column (optional)
3. Use the button Return selection


Bring returned items back to stock by using the button Return selection, update inventory instead.

![](/assets/order-details4.6f87d1746830eaacbef3e2b1b5ab5b2e423f6c91c249af70ee44020f687a1130.ff04ceaf.png)

Check the column Returned to see the quantity of individual items already been processed.

### Delete

It is **not possible** to delete orders that have already been processed with Ratepay.

## Ratepay Log

See all XML gateway requests and responses that belong to this particular purchase order.

![](/assets/order-details5.b849d565eb0668e27afd58a228161c867b78caecce92cb0507b4a49c95f21e7c.ff04ceaf.png)

## Ratepay History

Find all information about each respective status update made by using the Ratepay Payment Plugin.

![](/assets/order-details6.c5ac565be2c94d9a66b882b3e957c73dbff64be4b3194534713a5f4899ec55c0.ff04ceaf.png)