# Manage transactions

###### Ratepay must know when an purchase order is being dispatched or when the invoice amount changed due to refunds and cancellations.

The purchase order module is located in **Orders**. Here you can find all your shop's purchases and get the ability to edit / process them.

Purchase orders paid with Ratepay's payment methods provide additional fields in the order details window.

## Item management

You can process purchases in **Ratepay Article management** within the order details. This is where you can find the **Shipping/cancellation** and **Return** tabs.

### Dispatch

To report shipping of items ...

1. Open the tab **Shipping/cancellation**
2. Chose the **quantity** of items to be shipped into the first column
3. Click **Ship selection**


![](/assets/manage-transactions1.f7d35e9809dc5bd7898a4806e3c5bdec77b21572c1a19c83a72335279cd9ecc8.e39bad5d.png)

Check the column **Delivered** to see the quantity of individual items already been delivered.

### Cancellations

Remove individual items or cancel entire orders as follows:

1. Open the tab **Shipping/cancellation**
2. Chose the **quantity** of items to be removed into the first column
3. Click **Cancel selection**


Check the column **Canceled** to see the quantity of individual items already been processed.

### Goodwill refunds / debits

To settle a credit memo or a debit (if available) proceed as follows:

1. Open the tab **Shipping/cancellation**
2. Chose the button **Add credit / Add debit**
3. Specify **Title** (description), **Tax Rate**, **Amount** and confirm


![](/assets/manage-transactions2.99006f94891e007ce374ad1a1ee6e2923e5113d8fa55e7afac2622737ec07f59.e39bad5d.png)

Note: Debits and credits are only allowed after goods were delivered.

### Returns

If items are returned to you, do the following:

1. Open the tab **Return**
2. Chose the **quantity** of items into the first column
3. Click **Return selection**


Bring returned items back to stock by using the button **Return selection & update inventory** instead.

![](/assets/manage-transactions3.befb288242be2990db73cb1d650ddf1599e98548db52621bc8420e8c5b06071a.e39bad5d.png)

Check the column **Returned** to see the quantity of individual items already been processed.

### Delete

It is **not possible** to delete orders that have already been processed with Ratepay.

## Ratepay History

Find all information about each respective status update made by using the Ratepay Payment Plugin.

![](/assets/manage-transactions4.76ef8cb09ef3bb4ca24679a8923540e2b82f83e87f7176fb0970aa2eb8013491.e39bad5d.png)

### Tracking code

To submit the tracking id of a capture, please enter the tracking codes into the intended fields before you submit the capture notification.

![](/assets/manage-transactions5.b1cfa46ee7019e7211bab066d2f1ebf4e14a173425a4648cf1d83b2e1f99675a.e39bad5d.png)

### Invoice ID

To submit the invoice id you need to create an invoice document in advance of the capture notification.

![](/assets/manage-transactions6.cef0f788a7623f302d8f667982c5f02d74296b149aab2aae698a29a506217d6a.e39bad5d.png)