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Correspondences from Ratepay
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⏱ 3 min

👤 Merchant Onboarding Team (Marcel K.)

List of correspondence that Ratepay sends to customers

Open Invoice

Correspondence type	Optional	Triggered by...
Invoice	x	Transmission of Confirmation Deliver / Capture to Ratepay
Payment information	x	Transmission of Confirmation Deliver / Capture to Ratepay
Payment confirmation		Payment by the customer
Payment reminder		Reaching of the due date
First dunning		Reaching of due date, mentioned in payment reminder
Last dunning		Reaching of due date, mentioned in first dunning

Direct Debit

Correspondence type	Optional	Triggered by...
Invoice	x	Transmission of Confirmation Deliver / Capture to Ratepay
SEPA prenotification		Transmission of Confirmation Deliver / Capture to Ratepay

Instalments

Correspondence type	Optional	Triggered by...
Invoice	x	Transmission of Confirmation Deliver / Capture to Ratepay
Order information	x	Transmission of order to Ratepay
Initial instalment plan		Transmission of Confirmation Deliver / Capture to Ratepay
Updated instalment plan		Transmission of Credit / Refund to Ratepay
Bank details change		Triggered by the completion of a buyer-requested SEPA bank account update
Payment reminder		Reaching of the due date
First dunning		Reaching of due date, mentioned in payment reminder
Last dunning		Reaching of due date, mentioned in first dunning
Total repayment		Reaching of due date, mentioned in last dunning

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