422 - Buyer Data

Description

Ratepay may decline transactions due to incorrect buyer data.

Error Handling

The sender can correct the buyer's data (see table below) and submit a new request.

The buyer may contact the Ratepay customer service for more information.

Reason Data to be corrected Description
INVALID_BILLING_ADDRESS billing_address (city, country_code, street, street_number, zip_code) The billing address seems to be invalid.
We recommend using address validation services to reduce data entry errors.
The buyer has to correct the respective data.
Pick-up locations are not allowed as a billing address!
INVALID_BILLING_ADDRESS_ZIP_CODE billing_address (country_code, zip_code) ZIP code and country of billing address do not seem to match.
For example, a German ZIP code must consist of exactly 5 digits without any spaces.
The buyer has to correct the respective data.
INVALID_DELIVERY_ADDRESS delivery address (city, country_code, street, street_number, zip_code) The delivery address seems to be invalid.
We recommend using address validation services to reduce data entry errors.
The buyer has to correct the respective data.
INVALID_DELIVERY_ADDRESS_ZIP_CODE delivery address (country_code, zip_code) ZIP code and country of delivery address do not seem to match.
For example, a German ZIP code must consist of exactly 5 digits without any spaces.
The buyer has to correct the respective data.
INVALID_PERSON_DATA person (date_of_birth, first_name, last_name, title) The data of the person seems to be invalid.
The buyer has to correct the respective data.
INVALID_IBAN iban IBAN is invalid or has an invalid checksum.
IBAN must be given as specified in ISO 13616:2020.

Example

The billing address does not exist.

Possible API Calls

  • Authorization

Reasons

  • INVALID _ BILLING _ ADDRESS
  • INVALID _ BILLING _ ADDRESS _ ZIP _ CODE
  • INVALID _ DELIVERY _ ADDRESS
  • INVALID _ DELIVERY _ ADDRESS _ ZIP _ CODE
  • INVALID _ PERSON _ DATA
  • INVALID _ IBAN

Buyer Messages

Language Message
de Ihre Daten konnten nicht validiert werden. Bitte korrigieren Sie Ihre Daten und versuchen Sie es erneut. Weitere Informationen finden Sie in den Ratepay Datenschutzbestimmungen oder nutzen Sie das Ratepay Kontaktformular.
en Your data could not be validated. Please correct your data and try again. You can find further information in the Ratepay Data Privacy Statement or use the Ratepay contact form.
fr Vos informations n'ont pas pu être validée. Veuillez corriger vos informations et réessayer. Vous pouvez trouver plus d'informations dans la Déclaration de confidentialité des données de Ratepay ou utiliser le formulaire de contact de Ratepay.
nl Uw gegevens konden niet worden gevalideerd. Corrigeer uw gegevens en probeer het opnieuw. Meer informatie vindt u in de Ratepay Data Privacyverklaring of gebruik het Ratepay contactformulier.