Customer correspondences
We generate the invoice on behalf of the shop whenever we get a respective call. If you like to send your own invoices, follow these instructions.
Following information must be provided, when creating and sending invoices related to Ratepay's payment methods.
The design of an invoice is not legally defined, only its content.
| Open Invoice | Instalments | SEPA | Prepayment | |
|---|---|---|---|---|
| Invoice Date | ✓ | ✓ | ✓ | ✓ |
| Shipping Date | ✓ | ✓ | ✓ | |
| Due Date | ✓ | ✓ | ✓ | ✓ |
| Payment Reference | ✓ | ✓ | ||
| Bank Account Details | ✓ | ✓ | ||
| VAT-ID (B2B only) | ✓ | ✓ | ✓ | ✓ |
| Payment Method | ✓ | ✓ | ✓ | ✓ |
| Legal Disclaimer | ✓ | ✓ | ✓ | ✓ |
| Imprint | ✓ | ✓ | ✓ | ✓ |
If you are unable to provide the above-mentioned information, Ratepay can create the invoices on behalf of you.