Ratepay aggregates transactions and pays out to the merchant on a schedule defined in the contract. The payout only happens on banking days. Settlement files detail payouts and fees.
Based on contract (e.g., daily/weekly). Check your ORCA reports for payout cycles.
In ORCA, in the report section. The files can be also received via the Ratepay SFTP server.
You can find the explanation of the content here. Take also a look into the example file to get a proper insight.
Refunds reduce the payable amount in subsequent settlements. Timing depends on when the refund is processed relative to payout cycles.
Chargebacks reverse a direct debit. They are reflected in reports and may initiate further processes (e.g., dunning).
The payment of the buyer is independent from the payout to the merchant. Ratepay manages the dunning process. Merchants see statuses in ORCA.
Fees and adjustments are itemized in settlement reports. Ensure your reconciliation process maps line items correctly.