authorization
When a shopper selected Ratepay's payment method, we do several velocity and fraud checks. Based on their results we accept or decline the transaction. There is no status like PENDING. In case of SUCCESS, you can start fulfilling the purchase order immediately.
capture
We can generate the invoice on behalf of you whenever we get a capture call. We expect capture calls in parallel to each (partial) shipment.
Do not capture immediately, as this may resume in pre-payments and dunning letters due to long delivery periods.
If you like to print the invoice on your own, please check the legal requirements at Customer Correspondences
For the best customer experience, we provide several contact details to the shoppers at the bottom of each correspondence.
Questions about payment
- Ratepay's e-mail address
- Ratepay's phone number (incl. service hours and charges which may apply)
- Link to the Ratepay self-service portal myratepay.com
Questions regarding the order
- Your service e-mail address
- Your phone number (incl. service hours and charges which may apply)
If the shopper chose to pay by
Open Invoice they will have 14 days to complete the payment.
SEPA Direct Debit the order amount will be debited to their bank account 3 days following capture.
| Day (Open Invoice) | Day (SEPA Direct Debit) | Day (Instalment) | Event | Dunning stroke |
|---|---|---|---|---|
| 0 | 0 | 0 | /capture | |
| 14 | 3 | 14 | Due Date | 0 |
| 21 | 10 | 21 | Payment reminder via e-mail | +7 days |
| 35 | 24 | 35 | 1st dunning letter via e-mail | +14 days |
| 49 | 38 | 49 | 2nd dunning letter via snail mail | +14 days |
| 58 | 47 | 65 | debt collection | +9 days (+16 days in case of Instalment) |
complete cancellation
capture with amount = 0, capturemode = completed
partial cancellation
capture <item2> (amount = 0, capturemode = completed)
refund
complete/partial
On myratepay.com shoppers can fill out specific contact forms to trigger cancellations, refunds and other more individual actions.
Those customer requests will be forwarded to you via e-mail. You then need to trigger the actual payment modification requests via PAYONE.